Custom Rug Production & Delivery
Each custom rug is thoughtfully made to order, crafted specifically for you.
Because of the bespoke nature of this process, production typically takes 2–3 weeks from order confirmation before your rug ships.
Once complete, you’ll receive shipping details so you know exactly when to expect delivery. While custom craftsmanship takes a little more time, the result is a rug designed to fit your space beautifully—worth the wait.
Returns & Order Assurance
Custom rugs are created exclusively to your specifications, which means all custom rug sales are final and not eligible for return.
That said, your confidence matters to us. Our team is here to guide you before your order is placed—answering questions, reviewing details, and ensuring every decision feels right. We believe great service begins long before delivery, and we’re always available to support you throughout the process.
If anything feels unclear at any point, we encourage you to reach out. We’re here to help you move forward with certainty.
